Refund policy

Last updated: 26 May 2026

KiraLog is a digital subscription service operated by Coveron Services (SSM 202203316505, business registration CT0115683-K) at 142-21-02 Beacon, Jalan Sungai Pinang, 10150 Georgetown, Pulau Pinang, Malaysia. This policy explains when and how you can obtain a refund for subscription fees.

1. Subscription model

Paid plans (Solo, Business, Plus, Pro) are billed in Malaysian Ringgit (MYR) on a 30-day rolling monthly cycle via our payment gateway, Chip (chip-in.asia). The Free tier requires no payment and is therefore outside the scope of this policy.

2. Cooling-off period (first-time subscribers)

If you are subscribing to a paid KiraLog plan for the first time, you may request a full refund within 7 calendar days of the initial payment, provided that:

You have not issued more than 5 tax invoices, receipts, or payment vouchers under the subscription;
You have not received chargebacks or disputes against the payment;
The request is submitted from the account-holder's registered email.

Refunds requested under this clause are processed back to the original payment method within 14 working days of approval.

3. Completed billing periods

Outside the cooling-off period, fees already paid for a completed monthly billing cycle are non-refundable. This includes situations where:

You used the service for only part of the billing cycle;
You cancelled mid-cycle (your subscription remains active until the cycle ends);
You did not use the service during the billing cycle;
You changed your mind about the subscription.

4. Upgrades and downgrades

Upgrades take effect immediately. You are charged the prorated difference between your existing plan and the new plan for the remainder of the current cycle, and the cycle resets to that date.

Downgrades take effect at the end of the current billing cycle. Fees already paid for the higher tier are not refunded; you continue to receive the higher-tier features until cycle end and then move to the lower tier.

5. Failed payments and grace period

If a renewal payment fails, you receive a 7-day grace period with automatic retries on days 2, 4, and 6. During this time the service remains active. If payment is not recovered, your account is downgraded to the Free tier; your data remains accessible but paid-tier limits no longer apply.

Charges that succeed during the grace period are not refundable— they represent payment for the renewed cycle that has commenced.

6. Service failures on our side

If KiraLog suffers an extended outage we caused (more than 24 continuous hours outside scheduled maintenance, verifiable in our status records), we may at our discretion issue a prorated credit or refund for the affected portion of the billing cycle. Outages outside our control (Telegram, hosting provider, payment gateway, ISP, force majeure) do not qualify.

7. Duplicate or erroneous charges

If you were charged twice for the same billing cycle, or charged on a closed account, contact us and we will reverse the erroneous charge in full within 14 working days.

8. Chargebacks

Please contact us before raising a chargeback with your bank or card issuer. Most billing issues can be resolved within one business day. Accounts subject to a successful chargeback may be suspended pending verification.

9. How to request a refund

Email help@kiralog.com from your registered account email with:

The transaction reference or KiraLog invoice number;
The reason for the request;
The plan and date of payment.

We acknowledge requests within 2 working days and aim to resolve them within 7 working days. Approved refunds are returned to the original payment method only, via Chip, within 14 working days of approval.

10. Updates to this policy

We may update this policy from time to time. Material changes will be notified by email or through the dashboard at least 14 days before they take effect. The version in force at the time of your payment governs that transaction.